Returns & Refund Policy

At Decoval, customer satisfaction is important to us. If your purchase does not meet expectations, eligible physical wall art items may be returned or exchanged within 30 days from the date of delivery.

Eligibility for Returns

To be accepted, returned items must comply with the following conditions:

  • The product must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be intact

  • Proof of purchase (such as an order confirmation or receipt) is required

  • Items must not be custom-made or personalized beyond the standard options offered on the product page

Return Authorization Process

Returns must be approved before sending any item back. To begin the process, contact us at contact@decoval.shop.

Once your request is reviewed and approved, you will receive:

  • A prepaid return shipping label

  • Instructions for proper packaging

  • A Return Authorization Number (RA#), which must be clearly marked on the package

Any return sent without prior authorization will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (including frames, prints, or packaging)

  • Incorrect products, sizes, or designs

  • Missing components or installation hardware

After review, we will arrange an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return:

  • Personalized or custom-made products (including designs with custom text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to misuse, mishandling, or improper installation

Exchanges

If you wish to exchange a product, you must first complete the return process for the original item. A new order should then be placed separately. Any approved refund or credit can be applied toward the new purchase.

Refund Timeline

Once your return is received and inspected (typically within 3–5 business days), you will be notified of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time (usually 3–10 business days) may apply depending on your bank or payment provider

Contact Details

For return requests or questions, please contact us:

Email: contact@decoval.shop
Phone: +1 410 783 9041
Address: 805 Jackson Blvd, Bel Air, MD 21014, USA